Do you ever find yourself marvelling at the fact that as a small business owner, nothing is ever quite done? It's mad, isn't it, how the wheels are constantly turning, expectations shifting, standards raising. And like most things in life, whether you choose to shun or embrace this fact is down to little more than mindset.

This year has been mega for us. We've really stepped up our game and the business is storming in exactly the direction we all worked so hard to achieve.

One of the biggest changes this year are the people who are hiring us - each and every one of our clients have been a brilliant fit. It wasn't always this way, though. If you want to ditch the nightmare clients (impossible to please, quibble on price, refuse to pay), this one's for you.