This year has been mega for us. We've really stepped up our game and the business is storming in exactly the direction we all worked so hard to achieve.

One of the biggest changes this year are the people who are hiring us - each and every one of our clients have been a brilliant fit. It wasn't always this way, though. If you want to ditch the nightmare clients (impossible to please, quibble on price, refuse to pay), this one's for you.